Hope House Gin
Lemon & Elderflower Gin.
Every purchase donates 50% of our profits to Hope House.
Inspired by Wales and distilled with pure spring water from our farm, this special edition gin has been created in support of Hope House Children's Hospices, a charity close to the heart of the Watts family. Each bottle celebrates the remarkable care, comfort and support Hope House provides to children and families when they need it most.
We currently offer:
Free delivery within a 5-mile radius of our distillery.
Delivery outside this area at the rates shown during checkout.
Orders are dispatched using Royal Mail, DPD or APC Overnight (or other suitable courier where necessary).
As alcohol is an age-restricted product:
age verification may be carried out before dispatch;
someone aged 18 or over must be available to sign for and accept delivery; and
our delivery partners may request proof of age upon delivery.
If satisfactory identification cannot be provided where requested, delivery may be refused.
Estimated delivery times are provided at checkout. They are provided as a guidance only. We make every reasonable effort to meet these, delivery times are not guaranteed and may be affected by delays outside our control.
Ownership of the goods transfers to you once the order has been delivered and signed for. Responsibility for the goods passes to you upon successful delivery.
We want you to be completely satisfied with your purchase. This Returns & Refunds Policy explains your rights to cancel, return, or request a refund for products purchased through www.welshshepherdspirits.com. It should be read alongside our Terms and Conditions of Sale.
Your Right to Cancel (Change of Mind)
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods, without giving a reason.
To be eligible for a change-of-mind return, your item must be:
Unopened, with the original seal intact.
Unused and in its original condition.
Returned in its original packaging.
As our products are sealed alcoholic beverages, we cannot accept change-of-mind returns where the bottle seal has been broken.
How to Cancel Your Order
If you wish to cancel your order:
Email info@welshshepherdspirits.com within 14 days of receiving your order, stating that you wish to cancel.
We will acknowledge your request and provide instructions for returning the goods.
Unless otherwise agreed, you are responsible for the cost of returning the goods.
Once we receive the returned goods and confirm they meet the return conditions, we will issue your refund within 14 days using your original payment method.
Faulty, Damaged or Incorrect Items
If your order arrives faulty, damaged, or it is not what you order, you are entitled to a repair, replacement or refund in accordance with the Consumer Rights Act 2015.
The condition of the bottle seal does not affect your statutory rights where a product is faulty or has been supplied incorrectly.
If there is a problem with your order, please:
Contact us as soon as reasonably possible, ideally within 48 hours of delivery.
Email info@welshshepherdspirits.com with your order number and, where possible, photographs showing the fault or damage.
We will review your claim and aim to respond within 5 working days.
Where a return is required, we will reimburse reasonable return postage costs.
Approved refunds will be processed within 14 days using your original payment method.
Non-Returnable Items
For hygiene, safety and legal reasons, we cannot accept returns or offer refunds for:
Any bottles where the seal has been broken or tampered with, unless the product is faulty.
Products showing signs of use beyond opening the outer packaging for inspection.
This does not affect your statutory rights regarding faulty, damaged, or misdescribed goods.
Refunds
All refunds are made using the original payment method
Refunds for change-of-mind cancellations will be processed within 14 days of receiving the returned goods.
Refunds for faulty, damaged, or incorrect products will be processed within 14 days of confirming your entitlement to a refund.
Please allow a few additional working days for the refund to appear in your account, depending on your bank or card provider.
Delivery Charges
If you cancel your entire order under your statutory right to cancel, we will refund the original standard delivery cost you paid. If you selected a premium or expedited delivery option, we will only refund the cost of our standard delivery service.
Where goods are faulty, damaged or supplied incorrectly, we will refund your original delivery charge in full along with any reasonable return postage costs.
Age-Restricted Deliveries
Alcohol may only be delivered to persons aged 18 or over. If delivery cannot be completed because acceptable proof of age is not provided when requested, the goods will be returned to us.
In these circumstances we may:
Contact you to arrange a further delivery where appropriate; or
Issue a refund minus any delivery costs already incurred, at our discretion.
How to Start a Return
Please contact us before returning any goods.
Email: info@welshshepherdspirits.com
Please include:
Your order number
The reason for return, where appropriate
Photographs where applicable
Please do not return goods without contacting us first as this may delay the processing of your return or refund.
Your Statutory Rights
Nothing in this Returns & Refunds Policy limits or excludes your statutory rights under the Consumer Rights Act 2015, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, or any other applicable consumer protection legislation.
Contact Us
If you have any questions about this policy, please contact us at: info@welshshepherdspirits.com
This policy was last updated on 8th July 2026